Shipping policy

Effective Date: July 9, 2026

1. Introduction

Evergreen Al Fresco partners with trusted U.S. suppliers and distributors to deliver premium outdoor living products safely and reliably. Because many items are large, heavy, or made‑to‑order, shipping methods and timelines vary by supplier and product type. This policy explains how orders are processed, shipped, delivered, and supported.

2. Shipping Destinations

We ship to the 48 contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

3. Shipping Costs

Many products ship free within the contiguous United States. Some oversized, freight, or supplier‑restricted items may include delivery surcharges. Any applicable fees will be shown at checkout.

4. Order Processing Time

Processing times vary by supplier and product type:

  • In‑stock items: typically process within 1–3 business days.
  • Freight items: may require additional time for carrier pickup scheduling.
  • Custom or made‑to‑order items (e.g., Meadow Creek): require production time before shipping.
  • Order cut‑off: 2 PM AKST Monday–Friday.

A shipping confirmation email with tracking information will be sent once your order ships.

5. Estimated Delivery Time

Delivery timelines depend on supplier, carrier availability, and product type:

  • Standard shipments: generally arrive within a few business days after processing.
  • Freight shipments: delivery varies by region and carrier scheduling.
  • Custom or made‑to‑order items: require production time plus freight delivery.

All timelines are estimates and may vary based on carrier capacity, weather, and regional freight volume.

6. Shipping Methods and Carriers

Shipping method is determined by product type and supplier:

  • Standard parcel shipments: UPS, FedEx, or USPS.
  • Freight shipments: national LTL carriers such as R+L Carriers, Estes, Old Dominion, or similar.
  • Custom Meadow Creek orders: ship via freight after production; carriers will contact you to schedule delivery.

7. Order Tracking

Tracking information will be emailed once your order ships. Freight carriers may provide updates via phone, email, or their online portal. Custom order tracking becomes available once production is complete.

8. Delivery Inspection Requirements

To ensure your order arrives in good condition, please follow these steps at delivery:

  • Inspect the shipment before signing.
  • Photograph the pallet, packaging, and any visible damage.
  • Do not sign the delivery receipt until inspection is complete.
  • If damage or an incorrect item is found:
    • Note the issue on the delivery receipt (BOL)
    • Take photos
    • Refuse the delivery
    • Contact us within 48 hours

If damage occurs during shipping, you will not be responsible for return shipping costs. Replacement or repair will be coordinated with the supplier.

If the delivery receipt is signed without inspection or documentation, Evergreen may be unable to file a freight claim.

8.1 Delayed or Lost Packages

If your package is delayed beyond the estimated window, contact us at hello@evergreenalfresco.com for assistance.

If tracking shows “Delivered” but you did not receive your package, please verify the address, check with neighbors or building management, and contact us for support.

9. Missing Items

Some orders may ship in multiple boxes or from multiple suppliers. If part of your order is missing:

  • Check tracking for multiple shipments
  • Allow 24–48 hours for additional boxes
  • Contact us if items remain missing after all shipments show delivered

We will work directly with the supplier to resolve any discrepancies.

10. Returns and Refunds

Return eligibility varies by supplier and product type:

  • Some standard items may be eligible for return within 30 days if unused and in original packaging.
  • Freight, oversized, or supplier‑restricted items may not be eligible for return once delivered.
  • Custom or made‑to‑order items (e.g., Meadow Creek) are non‑returnable.
  • A 25% restocking fee applies to approved non‑defective returns.

Please review our full Return & Refund Policy before placing your order.

Return Shipping Costs

  • Customer pays return shipping unless the item is defective or incorrect.
  • If the return is due to our error, we cover return shipping.

Refunds

Refunds are processed within 7 days of receiving the returned item and issued to the original payment method.

11. Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

Additional fees may apply for rerouting or re‑delivery. Freight carriers may charge return‑to‑sender or re‑delivery fees. Orders already in transit cannot be redirected without carrier approval.

12. Contact Information

Evergreen Al Fresco
Phone: 1‑907‑336‑7320
Email: hello@evergreenalfresco.com
Working Hours: Monday–Friday, 9 AM–5 PM AKST
Products ship directly from U.S. supplier warehouses and distribution centers. Evergreen Al Fresco is an independent retailer.

13. Changes to This Shipping Policy

We may update this Shipping Policy at any time. Changes take effect immediately upon posting.