Shipping policy

Effective Date: July 9, 2026

1. Introduction

At Evergreen Al Fresco, we partner with trusted suppliers to deliver premium outdoor living products safely and reliably. Because many of our items are large, heavy, or custom‑built, shipping methods and timelines vary by product. This policy outlines how orders are processed, shipped, delivered, and supported so you know exactly what to expect.

2. Shipping Destinations

We ship to the 48 contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations. This ensures accurate delivery timelines, predictable freight costs, and compliance with supplier requirements.

3. Shipping Costs

Most products ship free within the contiguous United States. Some oversized or freight items may include a delivery surcharge based on supplier requirements. Any applicable fees will be displayed at checkout before you place your order.

4. Order Processing Time

Orders are processed Monday through Friday during business hours. Processing time varies by supplier and product type:

  • In‑stock items: typically process in 1–3 business days.

  • Freight items: may require 3–7 business days for carrier pickup scheduling.

  • Custom or made‑to‑order items (Meadow Creek): require additional production time before shipping. Production timelines are typically 2–6 weeks, depending on the model and seasonal demand.

You will receive a shipping confirmation email with tracking information as soon as your order leaves the warehouse.

5. Estimated Delivery Time

Delivery timelines vary by supplier and product type.

  • Standard shipments: typically arrive in 3–7 business days after processing.

  • Freight shipments: typically arrive in 2–4 weeks, depending on carrier scheduling and your location.

  • Custom or made‑to‑order items: require production time of 2–6 weeks, followed by standard freight delivery of 2–4 weeks.

Please note that delivery timelines are estimates and may vary based on carrier availability, weather conditions, and regional freight volume.

6. Shipping Methods and Carriers

Evergreen Al Fresco partners with trusted carriers selected by each supplier. Shipping method varies by product type:

  • Standard parcel shipments: UPS, FedEx, or USPS.

  • Freight shipments: national LTL carriers such as R+L Carriers, Estes, Old Dominion, or similar.

  • Custom Meadow Creek orders: ship via freight once production is complete. The carrier will contact you to schedule delivery.

All carriers are chosen to ensure safe, reliable delivery of your order.

7. Order Tracking

Tracking information will be emailed to you as soon as your order ships.
Freight carriers may provide tracking updates through phone, email, or their online portal.
For custom orders, tracking becomes available once production is complete and the item has shipped.

8. Delivery Inspection Requirements

To ensure your order arrives in perfect condition, please follow these steps at delivery:

  • Inspect the shipment before signing. Check the packaging and product for visible damage, missing items, or incorrect items.

  • Take clear photos of the product and packaging before signing the delivery receipt. Photos should include:

    • The full pallet or box

    • Any dents, tears, holes, or crushed areas

    • The product itself if accessible

  • Do not sign the delivery receipt until inspection is complete. Signing indicates the shipment was received in good condition.

  • If damage or an incorrect item is found:

    • Note the issue directly on the delivery receipt (BOL)

    • Take photos

    • Refuse the delivery

    • Contact us within 48 hours with your order number and photos

    • If the item is damaged during shipping, you will not be responsible for return shipping costs. Replacement or repair options will be coordinated directly with the supplier based on their policies. However:

    • If you or your designee sign for the delivery without inspection or fail to document damage at delivery, Evergreen cannot file a freight claim and cannot be held responsible for damage discovered afterward.

8.1 Delayed or Lost Packages

If your package is delayed beyond the estimated delivery window:

  • Contact us at hello@evergreenalfresco.com

  • We will assist in locating your package or filing a claim if necessary

If tracking shows “Delivered” but you did not receive your package:

  • Verify the shipping address

  • Check with neighbors or building management

  • Contact us for support

9. Missing Items

Some orders may ship in multiple boxes or from multiple suppliers. If part of your order is missing:

  • Check your tracking details for multiple shipments.

  • Allow 24–48 hours for additional boxes to arrive.

  • Contact us if items remain missing after all shipments show delivered.

We will work directly with the supplier to resolve any discrepancies.

 

10. Returns and Refunds

Return eligibility varies by supplier and product type.

  • Standard items: may be eligible for return within 30 days of delivery if unused and in original packaging.

  • Freight items: may require restocking fees or may not be eligible for return once delivered.

  • Custom or made‑to‑order items (Meadow Creek): are non‑returnable due to production customization.

Please review our full Return & Refund Policy or contact us for clarification before placing your order.

Return Shipping Costs

  • Customer pays return shipping unless the item is defective or incorrect

  • If the return is due to our error, we cover return shipping

Refunds

Refunds are processed within 14 days of receiving the returned item and issued to the original payment method.

For full details, please see our Refund Policy.

11. Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

  • If an incorrect address is provided, additional fees may apply for rerouting or re‑delivery.

  • Freight carriers may charge return‑to‑sender or re‑delivery fees if they cannot complete delivery.

  • Orders already in transit cannot be redirected without carrier approval.

Please double‑check your shipping details before submitting your order.

12. Contact Information

For questions about shipping, delivery, or order status, contact us at: hello@evergreenalfresco.com

We’re here to help ensure your order arrives safely and smoothly.

Hours: Monday through Friday 9:00AM to 5PM PST.

13. Changes to This Shipping Policy

We may update this Shipping Policy at any time. Changes take effect immediately upon posting. We encourage you to review this page periodically

Evergreen Al Fresco is operated by Evergreen Marketing LLC.