Shipping Policy

Effective Date: May 21, 2026

1. Introduction

At Evergreen Al Fresco (“we,” “us,” or “our”), we aim to provide a smooth, transparent, and reliable shipping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through https://evergreenalfresco.com.

2. Shipping Destinations

United States (Domestic Shipping)

We currently ship to all 50 U.S. states.

International Shipping

At this time, Evergreen Al Fresco ships within the United States only.

We plan to expand to Canada in the future.

3. Shipping Costs

Domestic Shipping (United States)

  • Free Standard Shipping on all orders over $50

  • Flat Rate Shipping: $5 for orders under $50

No Hidden Fees

All shipping costs are calculated and displayed at checkout.

4. Order Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

  • Orders placed before 5:00 PM PST begin processing the same day.

  • Orders placed on weekends or holidays begin processing the next business day.

5. Estimated Delivery Time

Domestic Shipping (U.S.)

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: Not currently offered

Important: Delivery times are estimates and may vary due to weather, carrier delays, or high‑volume periods.

6. Shipping Methods and Carriers

We partner with trusted carriers to ensure safe and timely delivery:

  • USPS

  • UPS

  • FedEx

Tracking

All orders include tracking. You will receive an email with:

  • Tracking number

  • Carrier name

  • Link to track your shipment

Insurance

All shipments are insured against loss or damage during transit.

7. Order Tracking

You can track your order by:

  • Clicking the tracking link in your shipping confirmation email

  • Visiting the carrier’s website and entering your tracking number

If you need help tracking your order, email us at hello@evergreenalfresco.com.

8. Delivery Issues

8.1 Delayed or Lost Packages

If your package is delayed beyond the estimated delivery window:

  • Contact us at hello@evergreenalfresco.com

  • We will assist in locating your package or filing a claim if necessary

If tracking shows “Delivered” but you did not receive your package:

  • Verify the shipping address

  • Check with neighbors or building management

  • Contact us for support

8.2 Damaged Packages

If your order arrives damaged:

  1. Take photos of the packaging and damaged items

  2. Contact us within 7 days at hello@evergreenalfresco.com

  3. We will arrange a replacement or refund

9. Missing Items

If any items are missing from your order:

  • Contact us within 7 days of delivery

  • Provide your order number and details of the missing item(s)

We will investigate and resolve the issue promptly.

10. Returns and Refunds

Returns

Returns are accepted within 30 days of delivery.

Conditions

Items must be:

  • Unused

  • Undamaged

  • In original packaging

Return Shipping Costs

  • Customer pays return shipping unless the item is defective or incorrect

  • If the return is due to our error, we cover return shipping

Refunds

Refunds are processed within 14 days of receiving the returned item and issued to the original payment method.

For full details, please see our Refund Policy.

11. Incorrect Address

Please ensure your shipping information is accurate.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

If a package is returned due to an incorrect address:

  • We will contact you to arrange reshipment

  • Additional shipping charges may apply

12. Contact Information

If you have questions about your shipment, contact us:

Email: hello@evergreenalfresco.com

Address: Evergreen Al Fresco, Centralia, WA

Hours: Monday–Friday, 9 AM–5 PM PST

13. Changes to This Shipping Policy

We may update this Shipping Policy at any time. Changes take effect immediately upon posting. We encourage you to review this page periodica