Warranty Policy

Effective Date: May 21, 2026

1. Manufacturer Warranties

Evergreen Al Fresco does not provide its own warranties.

All products sold through https://evergreenalfresco.com are covered exclusively by the manufacturer’s warranty, if applicable.

Each brand sets its own warranty terms, including:

  • Coverage period

  • What is and isn’t covered

  • Replacement or repair procedures

  • Required documentation

  • Claim submission process

Warranty coverage varies by product and manufacturer.

2. How to Submit a Warranty Claim

To file a warranty claim, please contact the manufacturer directly using the instructions provided in your product manual or on the manufacturer’s website.

Most manufacturers require:

  • Proof of purchase

  • Photos or videos of the issue

  • Product serial number (if applicable)

  • Description of the problem

If you need help locating warranty information, email us at hello@evergreenalfresco.com and we will guide you to the correct manufacturer contact.

3. Evergreen Al Fresco’s Role

We are happy to assist you by:

  • Helping you find the correct warranty contact

  • Providing proof of purchase

  • Offering general guidance on the process

However, Evergreen Al Fresco:

  • Does not approve or deny warranty claims

  • Does not repair or replace items under warranty

  • Does not override manufacturer decisions

All warranty decisions are made solely by the manufacturer.

4. Warranty Exclusions

Manufacturer warranties typically do not cover:

  • Normal wear and tear

  • Misuse or improper installation

  • Damage from weather, accidents, or neglect

  • Unauthorized modifications

  • Commercial use (unless specified)

Please refer to the specific manufacturer’s warranty for full details.

5. Out‑of‑Warranty Issues

If your product is no longer under warranty, we recommend contacting the manufacturer to inquire about:

  • Replacement parts

  • Repair options

  • Paid service programs

We can help you find the correct contact information.

6. Contact Us

If you have questions about warranties or need help starting a claim, contact us:

Email: hello@evergreenalfresco.com

Address: Evergreen Al Fresco, Centralia, WA

Hours: Monday–Friday, 9 AM–5 PM PST